Today, we have two people calling the Help Line: Nicole and Jason.
They are negotiating business deals with people they know personally, and are totally stumped. How do you protect the friendship, and still get what you want? So, Nicole and Jason phone-a-friend: Chip Massey, former FBI Special Agent and expert negotiator. Chip shares his proven strategy for effective dialogue, and Nicole and Jason put it to the test in a mock negotiation.
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